Returns &
refunds.

Due to the nature of our products — sealed vials whose integrity, sterility and storage conditions cannot be verified once they leave our facility — we do not accept returns and we do not issue refunds. Please review your order carefully, including product, strength, variant and quantity, before completing checkout.

We can only cancel and refund an order if you email info@aminolabz.co.uk before it has been dispatched. Once a parcel has left us, the sale is final and no cancellation or refund is possible.

Report any breakage, leak or wrong item within 48 hours of delivery, with photographs of the parcel and contents, to info@aminolabz.co.uk. We will dispatch a replacement for the affected items at no cost to you. We do not offer refunds or returns for damaged or incorrect items — replacements only.

Never send products back to us without prior written confirmation. We do not accept inbound returns under any circumstances, and any items sent to us unrequested will not be returned, refunded, credited or processed in any way.

If you refuse delivery or the parcel is returned to us by the carrier because it was uncollected, an incorrect address or failed customs clearance, the sale remains final and no refund will be issued. Re-shipping, where offered, is at our sole discretion and may incur additional postage charges.

Nothing in this policy limits rights you may have under law for goods that are fundamentally faulty or not as described. Contact info@aminolabz.co.uk and we will work with you to put it right.